01543 673227

65 Overton Lane, Hammerwich, Lichfield, Staffordshire, UK

©2019 by Linen Hearts

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.


This Privacy Policy does not apply to the practices of third parties that I do not own or control. 

Information I Collect
To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

Why I need your information and how I use it
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Visiting the website
When you, or anyone else, visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do not access any of your personal data using Google 
We use anonymous analytics cookies, this allows us to improve the performance of our site.
We use PayPal to handle payments securely, this process uses cookies in order to place items in your shopping cart.
Your privacy is important to us. If you have any questions or concerns about our privacy policy or use of 'cookies' please contact us.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years. The information held is the order details that you supplied when making a purchase and no financial details are held.

Your rights
You are entitled to access the personal information we hold on you. Email your request to emma@linenhearts.co.uk and we will respond to your request within 1 month.

Updates
We may update this privacy policy under regular review, and it will always be accessible on the Linen Hearts website.

How to Contact Me
Your privacy is important to us. If you have any concerns or queries about our use of your data please contact us.

2019 Linen Hearts